There are so many elements that determine if guests will return to your church after a first visit. The doctrine of the church is key. The preaching and the entire worship service are vital. Even small issues, such as cleanliness of the church, parking, and signage may have at least an implicit impact on a guest’s decision to return.
It is not my purpose, therefore, to suggest the strategy I outline below to be a guarantee toward guest retention. I have seen, however, many churches vastly improve the return visits of guests with just a few simple steps.
Offer Connection
Make certain every person attending gets a “connect” card. You can, of course, call it something else. I would recommend you not call it a guest card, because you want your members to have the freedom to use them as well.
Keep the verbiage on the card simple and clean. The most effective cards request only the name and email of the guest. Home address is optional. There is typically a place on the back for anyone to request prayer. There is a simple place to check to designate if the person is a member or guest.
The more you request a person to write on the card, the less likely he or she will complete it.
Give clear next steps
A key leader should explain the card every service, and there should be a clear point in the service to return the card. Most of the more effective churches request the cards returned during the offertory.
Be personable
Follow-up should be a high priority. Many church leaders send emails to the guests on Sunday afternoon if they were returned on Sunday morning.
Send a handwritten letter to anyone who provided his or her home address. Read those words carefully: a handwritten letter.
If someone goes to the trouble to provide the church a home address, he or she should get personal attention.
I recently spoke to a staff member of a church who told me that the recipients of the handwritten letters have the highest return rate of any of the guests.
Follow-up
Make certain church leaders truly pray for those who request prayer. Some church leaders gather on Monday morning to do so. They send a note to the person letting them know that people truly prayed as they requested.
While I understand there are many more important issues in the life of a church, this process is simple and highly effective. There is nothing sacrosanct about this process, but some variation of it seems to be highly effective in guest retention in many congregations today.
How does your church respond to guests? How does the church follow-up with guests? How effective has the process been? Let me hear from you.
Published April 28, 2015
